The owner of Orange and T-Mobile unveiled a £50m investment plan that will help customers know their BlackBerries and their Apples.
A new development academy will train up to 12,000 staff, ensuring stores and call centres have experts dedicated to specific devices and their operating systems, such as Apple iOS, BlackBerry, Android and Windows phones.
Everything Everywhere, which has a combined customer base of 27 million, said the move represented a "fundamental shift" in how mobile phones are sold by redesigning its customer service around handset operating systems.
Its investment plan aims to make staff experts in "all aspects of customers' digital lives" and has been sparked by the explosion in demand for smartphones.
Customer service staff will also be trained to answer other enquiries, such as billing without having to transfer customers between departments.
Chief customer officer Jackie O'Leary said: "It is our goal to create the best customer experience in the UK, so that customers can trust us with their digital lives."
The company, formed in 2010 by the merger of T-Mobile and Orange, is also refreshing and modernising its high street store estate.
It has already announced it will start selling both T-Mobile and Orange products across all of its stores. Earlier this year it started selling pre-pay T-Mobile dongles in Orange stores, and Orange broadband will be available in T-Mobile stores from this week.
Everything is spending more than £1.5bn over the next three years in bringing faster and more reliable coverage to its customers amid the boom in smartphones.
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Apple’s new iPad cleared for 3G use in China - UberGizmo (blog)
Unfortunately for those hoping for an LTE version, due to the lack of established LTE networks in China, the fastest speeds that these iPads will be able to obtain on a carrier’s network in China will most likely be limited to 3G. We have to admit that this clearance is slightly odd given Apple’s current legal battle with Proview over the iPad trademark, but either way if you’re looking forward to the 3G iPad in China, China Unicom (the official iPad carrier) will most likely be the carrier you’ll want to head to in order to get your hands on the tablet.
Related articles:iPad 2S/iPad 3 cases go on sale
iPad to be renamed in China?
iPad 2 comes to China with 3G this Wednesday
Seen at: thenextweb 
Study: AT&T has fastest 3G, Verizon more consistent - Electronista
Sprint found to be worst 3G performer in all cities measured
A study suggests that AT&T has the fastest 3G network but lacks consistency in connection speed, reports CNN Money. Data from the CarrierCompare app (free, App Store) found the connection offered by Verizon, although half the speed of AT&T, to be far more consistent throughout the day. Sprint appeared to be the slowest of the three carriers, however it had the most consistency in the tests.
AT&T had the highest speed in all the tested cities, however performance was found to be wildly inconsistent depending on the time of day, with network congestion in the afternoons causing what CNN Money dubs a crapshoot. AT&T runs an HSPA+ network, an enhanced 3G service it calls 4Gnot to be confused with 4G LTE.
In five of the six cities Verizon was the second fastest carrier, losing out to Sprint in New York. Speeds were found to be between 50 and 72 percent of AT&T measurements, but network speed was more consistent over the day with less variance on a per-hour basis. Verizon was also seen to have the quickest network response time, being twice as quick as AT&T, which is said to combine with consistency to make the network appear quicker.
Sprint had the slowest measured speeds of the three carriers, barely beating Verizon in New York. In that city, it managed to reach three-quarters of AT&Ts speed, but overall managed only a third. Response times were seen to be slow, taking three times as long to commence page loading, and network lag was seen to be the worst in all of the cities. Sprint did have the most consistent experience, however.
SwayMarkets, creators of the CarrierCompare app, collected up to 40,000 data points in San Francisco, Chicago, Boston, Los Angeles, New York City, and Washington DC. Care was taken to ensure representative sampling over both location and time according to Amos Epstein, co-founder of the Boston-based startup, adding that all the data was crowdsourced and therefore more indicative of customer's actual experience with their phones.
Proxicast's LAN-Cell 3 Mobile 3G/4G Router Enables and Unifies Mobile Vehicle-Based Data Application - PR-USA.net
Proxicast (http://www.proxicast.com)
Proxicast introduces its new LAN-Cell 3 Mobile 3G/4G VPN Router to address the ever increasing wide-area data communications needs of todays commercial vehicles. The LAN-Cell 3 provides vehicle-based mobile data applications with fast, reliable, cost-effective and secure wireless Internet access on any 3G/4G (LTE, HSPA+) network worldwide. The LAN Cell 3 is a commercial-grade mobile 3G/4G router that offers an all-in-one mobile solution and is excellent for mobile vehicle-based applications such as:
- Public Transit Buses, School Buses, Charter Buses & Motor Coaches
- Mobile Health Clinics, Ambulances & All Medical Vehicles
- Emergency EMS & First Responder Vehicles, Police Cars, Fire Trucks
- Commuter Trains, Light Rail & All Railroad Vehicles
- Public Safety Vehicles & Mobile Command Centers
- Barges, Ferries, Boats, Yachts, Ships & Other Marine Vessels
- Sales, Delivery & Service Truck/Automobile Fleets
- Military, Defense, Law Enforcement & Homeland Security
- Buses, Vans, Limos, RVs, Cars, Trucks & Trailers
- Mobile Point-of-Sale (POS), Kiosks, Digital Signs & Vending Systems
- Public Transportation Telemetry & In-Vehicle Hot-Spot
- Mobile Wi-Fi Hotspots & Temporary Internet Access
- Field Broadcast Uplinks/Downlinks & Mobile Video Transmission
- Low Altitude Aviation, Surveillance Aircraft & Remote Drones
- Mobile Security, Video Surveillance & Covert Video
The LAN-Cell 3s flexible capabilities allow users to design, implement and manage high-speed mobile 3G/4G (LTE, HSPA+) in-vehicle applications to fit their requirements. For example, commercial vehicles often have multiple data applications and communications deployed onboard. Many public transit buses have been outfitted with several remote video surveillance cameras, vehicle telemetry units, real-time fare management and Internet service for passengers. The LAN-Cell 3 mobile router can combine communication links for all of these applications and devices into single stream utilizing one cellular data plan, saving thousands of dollars per year per vehicle. The LAN-Cell 3 can also automatically switch between 3G/4G cellular communication and Wi-Fi (802.11 b/g/n) where it is available, offering further cost savings and enhanced performance.
A vehicle does not always have wheels marine vessels are also platforms for mobile data applications. A number of our customers operate commercial barges and ferries on rivers, lakes and coastal waterways, says Jim Sabol, COO of Proxicast. These customers use Proxicasts 3G/4G products for applications such as telemetry, remote SCADA, updates to navigation/GPS systems, remote employee training, access to corporate network applications (email, repair orders, etc.) and even Wi-Fi Internet service for crew and passenger personal communications (even VOIP phones). Again, the LAN-Cell 3 can combine communication links for many applications and devices into single 3G/4G stream, saving thousands of dollars per year per vessel.
In the medical arena, Proxicast 3G/4G cellular networking products are helping to link mobile medical vehicles to health system data networks for improved patient care and reduced healthcare delivery costs. Mobile health clinic trailers providing services such as checkups, disease screening, mammography, medical imagining, dental, bloodmobile and laboratory services use LAN-Cell routers to access patient records and instantly send test results to doctors and hospitals. Emergency and disaster response vehicles use the LAN-Cell to provide a common interface to Ethernet, Cellular, Wi-Fi and satellite communications links with seamless switching among the best available network. Our mobile medical customers really value the ability to combine all their IP communications needs into a single LAN-Cell device, Says Mr. Sabol.
The LAN-Cell 3 supports 2G, 3G and 4G cellular modem standards, but LAN-Cell 3 is specifically designed to take advantage of the new high speed 4G (LTE, HSPA+) networks. It supports many of the currently available off-the-shelf 4G USB modems. With LTE and HSPA+ delivering speeds of up to 27 Mbps, many new high-bandwidth mobile applications such as remote video surveillance are now possible. The speed and lower latency of 4G networks enables HD video quality and higher frame-rates resulting in video feeds that are crisper and more lifelike.
Key advantages of the LAN-Cell 3 mobile router include:
- Open upgradable architecture - high speed 3G/4G USB modem slot and external antenna ports
- Supports LTE, HSPA+, EV-DO, 1x, HSPA, HSUPA, HSDPA, UMTS, EDGE, GPRS USB modems
- Automatic fail-over between 3G/4G Cellular & Ethernet WAN
- Enterprise-Class 3G/4G router with full VPN client + server (IPsec & PPTP)
- Supports 25 simultaneous VPN tunnels with 3DES & AES encryption
- Compatible with Cisco, Juniper, SonicWall, and other VPN routers / software
- High speed Wi-Fi (802.11 b/g/n) 2x2 MIMO - Max data rate 300Mbps
- Wi-Fi is available on the LAN and as a WAN client simultaneously
- (4) port 10/100/1000 Ethernet LAN switch + (1) Ethernet WAN port
- Advanced SPI firewall, Quality-of-Service (QOS) & security functions
- Easy management with web Interface & SNMP management
- A rugged industrial-grade steel chassis and unique multi-function mounting base
- Patented USB Modem-LOCK secures USB modem in place
The LAN-Cell 3 mobile 3G/4G router is available for immediate delivery worldwide directly from Proxicast and select resellers. The LAN-Cell 3 is carrier independent, supports the new 4G (LTE, HSPA+) wireless standards, legacy 2G and 3G networks, and is user-upgradable to future cellular modem technologies.
About Proxicasts Family of 3G and 4G Routers
The Proxicast LAN-Cell family of professional-grade 3G routers and 4G routers (LTE, HSPA+) are high-performance, rugged and upgradeable. LAN-Cell routers can connect multiple Ethernet based computers and devices to a single cellular data account for primary or backup connectivity eliminating redundant cellular service for multiple devices. The PocketPORT is the worlds smallest 3G/4G USB Cellular Modem Bridge (mini router). Proxicast products are optimized for corporate, financial, video surveillance, security, mobile in vehicle applications (cars, trucks, buses, trains, boats), industrial automation, solar power, public transit, Machine-to-Machine (M2M) telemetry and SCADA. Popular applications include mobile video surveillance, construction site monitoring, PLCs and industrial controls, remote device data collection, traffic control, point-of-sale (POS), ATMs, mobile Wi-Fi hot-spots and more.
Proxicast products (3G routers, 4G routers, 3G/4G routers, LTE routers, HSPA+ routers, 3G modems, 4G modems, 3G/4G modems and LTE modems) are cellular carrier independent and use either PC-Card or USB cellular modem architecture - and can easily be upgraded. The LAN-Cell and PocketPORT support all major worldwide cellular (wireless) carriers including Verizon Wireless, Sprint PCS, AT&T Wireless, T Mobile, Rogers, Telus, Bell Mobility, Telcel, Orange, Vodafone, O2, Telstra and others. LAN-Cell and PocketPORT routers support 3G /4G modems made by Sierra Wireless, Novatel, Option, Pantech, Samsung, Huawei, ZTE and others.
About Proxicast
Proxicast designs and manufactures innovative, commercial-grade, rugged industrial, secure wireless communications equipment that enables customers to increase productivity, enhance security, improve operational efficiency and reduce on-going communication costs. Proxicast focuses on wireless equipment for use with all major worldwide cellular standards including (CDMA) EV-DO Rev-A, EV-DO Rev-0, 1xRTT (1x) and (GSM) LTE, HSPA+, HSPA, HSUPA, HSDPA, UMTS, W-CDMA, EDGE and GPRS on cellular carriers including Verizon Wireless, Sprint PCS, AT&T Wireless, T-Mobile, Rogers, Telus, Bell Mobility, Telcel, Orange, Vodafone, O2, Telstra and others. In 2003, Proxicast introduced the revolutionary and award winning, LAN Cell Mobile Gateway, the original cellular router. Proxicast is based in Pittsburgh, Pennsylvania and is a privately-held corporation founded in 2000.
Press Contact
Jim Sabol
412-406-7068
Email: jim(dot)sabol(at)proxicast(dot)com
Press photos of the LAN-Cell 3 are available at: http://www.proxicast.com/lc3/LC3-gallery-pr.htm
For more information, visit Proxicasts web site at http://www.proxicast.com or
call 877-77PROXI / 877-777-7694 (U.S.) or 412-213-2477 (International)
Proxicast, LLC
312 Sunnyfield Drive, Suite 200
Glenshaw, PA 15116-1936 USA
Proxicast is a registered trademark of Proxicast, LLC. LAN-Cell, Modem-LOCK, PocketPORT are trademarks of Proxicast, LLC. All other brand, product and trade names are trademarks or registered trademarks of their respective owners.
The T-Mobile Prism costs one Jackson Video - CNET News
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